Refund policy

At Raziq Brothers Trading, we are committed to your satisfaction. Due to the nature of our products, we have a specific policy regarding returns and refunds to ensure hygiene and the safety of all our customers. Please read our refund policy carefully to understand your options.

1. Eligibility for Refunds

Given that we sell sanitary products, we generally do not accept returns or offer refunds on opened or used items for hygiene reasons.

However, you may be eligible for a refund or exchange if:

  • The product arrived damaged or defective.
  • You received the wrong item than what you ordered.
  • The product is unopened, unused, and in its original sealed packaging (if applicable) and returned within 7 days of the purchase date.

2. Non-Refundable Items

For hygiene and safety reasons, the following items are strictly non-refundable:

  • Any sanitary product that has been opened or unsealed.
  • Any product that shows signs of use or tampering.
  • Items not in their original, unopened packaging.

3. How to Initiate a Return or Exchange (for Eligible Items)

To initiate a return or exchange for an eligible item (damaged, defective, wrong item received, or unopened/unused as per Section 1), please follow these steps:

  1. Contact our customer service team immediately within 24-48 hours of receiving your order if the item is damaged, defective, or incorrect.
  2. Provide your order number, a clear description of the issue, and photographic evidence (if applicable) of the damaged, defective, or incorrect item.
  3. Once your claim is reviewed and approved, you will receive instructions on how to proceed. We may arrange for a return of the incorrect/defective item or ask you to dispose of it, depending on the situation.

4. Shipping Returns (for Eligible Items)

  • If a return of a damaged, defective, or incorrect item is required, Raziq Brothers Trading will cover the return shipping costs.
  • If you are returning an unopened, unused item that meets the eligibility criteria, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • We recommend using a trackable shipping service1 or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds (if applicable)

Once your return (for eligible items) is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number, e.g., 7-10] business days.
  • If your refund is rejected, we will explain the reasons why.

6. Late or Missing Refunds (if applicable)

If you haven’t received an approved refund yet, please:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. Contact your bank.2 There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still3 have not received your refund, please contact us at [Insert Customer Service Email4 Address or Phone Number Here].

7. Exchanges (if applicable)

We only replace items if they are defective or damaged upon arrival, or if you received an incorrect item. If you need to exchange an eligible item, send us an email at [Insert Customer Service Email Address] with details and photographic evidence. We will guide you through the exchange process.

8. Sale Items

Only regular priced items may be eligible for a refund or exchange under the conditions mentioned in Section 1. Unfortunately, sale items are generally final sale and cannot be refunded unless they are defective or damaged upon arrival.