Refund policy

Since RaziqBrothersTrading.store does not process payments directly, your Refund Policy is unique. You cannot physically “issue” a refund because you never held the money.

Your policy must act as a Mediation Guide, explaining that while you facilitate the connection, the actual refund must be requested from the Third-Party Provider or the Merchant.

Refund & Transaction Policy

Last Updated: January 31, 2026

At Raziq Brothers Trading, we act as a bridge between you and authorized payment gateway providers. Because we do not process, collect, or hold your funds directly, our refund policy is designed to guide you through the process of seeking a refund from the responsible party.

1. No Direct Refunds

RaziqBrothersTrading.store is an aggregator. We do not have access to your transaction details, bank accounts, or digital wallets. Therefore, Raziq Brothers Trading cannot directly issue refunds, reversals, or chargebacks for any payments made through a third-party gateway.

2. Where to Request Your Refund

If you require a refund for a transaction, you must contact the party that processed your payment:

  • The Merchant: If you paid for a product/service, contact the seller directly.
  • The Payment Gateway: If there was a technical error (e.g., a double charge), contact the specific payment provider’s support team that was linked from our site.
  • Your Bank: For unauthorized transactions, contact your issuing bank or financial institution immediately.

3. Our Role in the Refund Process

While we cannot pull the “refund trigger,” we are committed to the integrity of our platform. If you encounter an issue with a partner we have connected you with, we will:

  • Provide Documentation: Help you identify the specific provider or link you used.
  • Mediation: Act as a communication bridge if you are unable to reach a third-party provider listed on our platform.
  • Review Partnerships: If a provider on our site is repeatedly failing to honor legitimate refund requests, we will investigate and, if necessary, remove them from our aggregator list.

4. Technical Errors on Our Site

If you encounter a technical error on our platform (such as a broken link or an incorrect redirection) that resulted in a loss, please report it to us within 24 hours. While we are not liable for the financial outcome, we will work to rectify the technical bridge immediately.

5. Dispute Resolution

We recommend that all users keep a screenshot of their Transaction ID and the Confirmation Page provided by the third-party gateway. This is the most important piece of evidence when filing a claim with a bank or a payment provider.

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